Estate Barcelona Data Protection Notice

Estate Barcelona Privacy Policy

This Privacy Policy for the use of the website www.estate-barcelona.com (hereinafter referred to as 'the website') has been valid since May 25, 2018. Estate Barcelona, 17300, Girona, Blanes, Calle Puigsacalm, 2, in its capacity as data controller (hereinafter referred to as 'Estate Barcelona'), informs users that personal data is processed when using this website, in particular the following:

personal data (e.g., email address, name, surname, title, address, phone number – hereinafter 'data' or 'personal data') provided by the user when registering on the website (e.g., in the context of contact requests and newsletter emails);
personal data transmitted by the user’s web browser each time they access the website, stored in log files, also known as server log files. These data include: Internet Protocol (IP) address of the accessing computer; the name of the accessed page; date and time of access; referring URL from which the user accessed the page; amount of data transferred; access status message; session ID number.

Purposes of Processing

Estate Barcelona, as the data controller, processes the user's personal data from the website for the following purposes:

to fulfill the user’s requests (the legal basis is contract performance, as well as Estate Barcelona’s legitimate interest in forwarding contact requests within Estate Barcelona to the appropriate companies). 'Estate Barcelona' in this context refers to Estate Barcelona and its national and international subsidiaries within the meaning of section 15 et seq. of the German Stock Corporation Act, as well as master franchisees associated with this group;
to allow user registration on the website (the legal basis is contract performance and Estate Barcelona’s legitimate interest in identifying its contracting partners);
to provide the services available on the website (e.g., account management, registration process, access, etc.) (the legal basis is contract performance and Estate Barcelona’s legitimate interest in enabling third parties to offer services on the website);
to send newsletters promoting services, as well as advertising from Estate Barcelona and third parties, within the limits permitted by law or based on consent (the legal basis is Estate Barcelona’s legitimate interest in direct marketing, provided that it complies with data protection and competition laws);
to analyze website usage behavior (the legal basis is Estate Barcelona’s legitimate interest in analyzing usage behavior to continuously improve the service and adapt it to users’ interests);
to identify and, if necessary, block users who have installed an ad blocker (the legal basis is Estate Barcelona’s legitimate interest in providing ad-supported offers to users who do not block ads);
for technical administration and operation of the website, including troubleshooting, statistical analysis, testing, and research (the legal basis is contract performance and Estate Barcelona’s legitimate interest in maintaining optimal operation of the website to provide the best possible customer experience);
to prevent fraudulent or illegal activities on or related to the website and to comply with legal requirements (the legal basis is Estate Barcelona’s legitimate interest in eliminating errors, ensuring system security, and detecting unauthorized access attempts);

The legal basis for processing personal data is Article 6(1)(a) GDPR, where processing is based on consent, Article 6(1)(b) GDPR, where processing is based on contractual relationships, and Article 6(1)(f) GDPR, where processing is based on Estate Barcelona’s legitimate interest.

Within the website, services from Estate Barcelona’s affiliated companies are offered. This includes, for example, a property search – an online marketplace where Estate Barcelona Global members (also called 'Providers') offer real estate for brokerage purposes. The user can contact the provider directly via the website without Estate Barcelona storing the contact data. Estate Barcelona Global consists of Estate Barcelona and its national and international subsidiaries within the meaning of section 15 et seq. of the German Stock Corporation Act and its master franchisees (hereinafter 'Estate Barcelona').

The contact information shared for this purpose includes: name, surname, email address (mandatory fields), as well as phone number, street, house number, postal code (if provided by the user). If you use these services and provide personal data or consent to data storage, the use of your data is subject to the Provider’s data protection policy.

Providing Personal Information and Consequences of Refusal

Providing personal data is voluntary. The user is free to decide whether or not to provide personal data to Estate Barcelona and may later withdraw previously given consent. Withdrawal may result in the inability to use the Estate Barcelona website.

Processing Methods

Processing of user personal data occurs only when necessary and exclusively electronically, including collection, recording, organization, storage, consultation, selection, extraction, comparison, use, linkage, access, communication, blocking, deletion, or destruction of data. Processing operations may occur electronically or non-electronically.

Data Access

Personal data is processed by Estate Barcelona, in particular by:

employees and consultants authorized to manage the website and provide related services (e.g., customer service, IT department, etc.);
employees and consultants in the marketing, finance, administration, and accounting departments and other relevant departments of Estate Barcelona;
third-party companies (e.g., service providers, hosting providers, etc.) subcontracted by Estate Barcelona as part of order processing;
Providers offering properties within the property search feature to whom the user sends contact requests.

Data Disclosure

As a data controller, we may disclose information about your personal data. However, this information is shared only for the following purposes:

compliance with legal obligations or national/EU regulations and directives;
for legal defense in court in the event of legal disputes.

Data Transfer

If you use services from an Estate Barcelona group company and contact them, Estate Barcelona will share the personal data you have provided with the respective Estate Barcelona company, after obtaining your consent or based on legitimate interest. Since Estate Barcelona cannot monitor how these companies use your data, you should inform yourself about their data handling before using their services.

Estate Barcelona does not share your personal data in any other way.

Data Transfer Outside the EU

Estate Barcelona does not transfer personal data to countries outside the EEA without your consent. Estate Barcelona’s servers are located within the EU. If your request concerns an Estate Barcelona company outside the EU, we will transfer your data only after obtaining your consent.

Data Storage and Deletion

Estate Barcelona stores personal data for as long as necessary to achieve the purposes for which they were collected and processed, including any mandatory retention periods required by applicable law (e.g., accounting record retention) and, in any case, for no longer than 24 months from the date of data collection.

Use of Cookies

To improve the browsing experience on the website, Estate Barcelona uses cookies – small text files (usually composed of letters and numbers) stored in the user’s browser containing pseudonymized data. Cookies allow the website to recognize the user’s computer, track navigation across pages, and identify returning users. There are technical, analytical, and evaluation cookies.

Here is an overview of the direct and indirect cookies used by Estate Barcelona.

The website uses the following technical cookies:

To save language selection: _icl_visitor_lang_js, _icl_current_language, evlocale;
To save unit-of-measure selection: engelundvoelkersconfig;
To save the latest searches: LAST_SEARCH;
To save the watchlist ID: watchlist_id;
To save A/B test assignment: user_ab;
To save load balancer session assignment: BIGipServergroup-rz-webfe-prod.

Users can disable or delete cookies in their browsers by following the instructions provided at the following links:

Internet Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/es/kb/Borrar%20cookies
Safari: https://support.apple.com/kb/PH19214?viewlocale=es_ES&locale=es_ES

The website also uses analytical cookies set by third-party providers, such as Google (see also the provisions on analytics and tracking tools), Adroll (https://www.adrollgroup.com/es-ES/privacy), and Haufe (https://en.onlinehelp.umantis.com/index.php/Cookies).

These include:

a) Google Analytics

Estate Barcelona uses Google Inc.’s ('Google') web analytics service Google Analytics to analyze website usage. The data generated by cookies about website use is generally sent to a Google server in the U.S. and stored there. Estate Barcelona uses Google Analytics only with the 'anonymizeIp' feature enabled to ensure IP addresses are processed in a shortened form, preventing direct personal identification. Google may share data with third parties if required by law or if third parties process data on Google’s behalf. Google will not associate the user’s IP address with other data held by Google. Users can prevent Google Analytics data collection at any time by installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout?hl=es.

b) Universal Analytics

Estate Barcelona uses Universal Analytics features provided by Google. These functions allow Estate Barcelona to collect and analyze sociodemographic data about users using a Google ID (if available) and cookies generated by Google Ads (DoubleClick). If a Google ID exists, data may be recorded across multiple devices (e.g., smartphone and PC) to analyze cross-device visitor behavior. Users can prevent this at any time by installing the Google browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=es.

c) Google Remarketing and Retargeting

Estate Barcelona uses Google Analytics advertising features that allow users who visited the website and showed interest in specific offers to be retargeted with ads on Google’s partner sites. Ads are displayed through cookies analyzing user behavior and used for product recommendations or interest-based advertising. Users can disable Google remarketing and cookies on the DoubleClick opt-out page or the Network Advertising Initiative opt-out page. Google also provides cookie management options for advertising preferences: https://policies.google.com/technologies/ads?hl=es.

d) Facebook Remarketing and Retargeting

Estate Barcelona uses Facebook remarketing technology for advertising. This allows users who visited the website and showed interest in a specific offer to be retargeted with ads on Facebook. Ads are implemented via cookies from the service provider AdRoll (AdRoll EMEA, Level 6, 1 Burlington Plaza, Burlington Road, Dublin 4, Ireland). Users can disable targeted Facebook remarketing ads via: http://optout.networkadvertising.org/.

Data Subject Rights

You have the right to receive information about the processing of your personal data (e.g., origin, purpose, processing methods). In certain circumstances, you also have the right to object to future processing, restrict processing, or request data deletion. You may also refuse to receive advertising or marketing communications at any time.

In summary, you have the right to:

access information
rectification
erasure ('right to be forgotten')
restriction of processing
data portability
object to processing
file a complaint with a supervisory authority

Please note that your right to erasure is subject to legal limitations. For example, we cannot delete data subject to statutory retention periods or data needed to establish, exercise, or defend legal claims.

To exercise your rights or request information, users may contact us at office@estate-barcelona.com or by mail at: Estate Barcelona, 17300, Girona, Blanes, Calle Puigsacalm, 2, Spain. Users may also revoke consent or request data correction or deletion at any time.

Contacts

Data Controller: Estate Barcelona, located at 17300, Girona, Blanes, Calle Puigsacalm, 2, Spain. For information about external processors, we will gladly provide an updated list upon request. For questions regarding this Privacy Policy or data protection, contact Estate Barcelona’s external Data Protection Office:

Maslov Pavel

17300, Girona, Blanes, Calle Puigsacalm, 2

office@estate-barcelona.com